FEDA Service Department

1.Introduction for after-sales service department

Our company after-sales department was built with more than 20 brilliant engineers, which average age is 38 years old. They always insist on the principle “pay attention to honesty and quality, brave to innovate and develop”to service customers and take the belief “ to make the customers satisfied as the center” to lay the good foundation for service base, which ensure the service quality and protect the customers interests from destroying. All the services won a good reputation from customers.

2.After-sale services promise

1.Nitrogen generator warranty for 1 year, service response time no more than 8 hours

2.Corollary equipment warranty for 1 year, service response time no more than 8 hours

3.Equipment provide instant maintenance service for lifelong,service response time no more than 8 hours

4.24 hours technical hot-line service

5.each 6 months for once revisit(recall or to the users site )

6.General failure repair in 2 hours

7.Major failure repair in 12 hours

8.Instant supply service for spare parts, the delivery time is 1-7days generally

9.Free charge maintenance service once time in warranty period.

3.Maintenance and repair

FEDA could provide rebuild, repair, maintenance, debugging and running service

4.After-sale service Contact:

After-sale service manager: 

梁晓庆 15010920352